They wont answer when we need help. Even they wont respond after many days also. Also unable to ask queries related to active test cycles when they are running. Not sure whom to ask.
SUGGESTION: Please allocate 1 or 2 TTL(test team lead)/Validators for each active cycle and arrange 1 chat box with all active testers and validators for that particular test cycle. So that we can join chat and post queries related to test cycles if any. In this case, TTL's will be responsible to answer queries if the queries are valid.